Terms of Service

Payment Policy

• Payment is due the day of service
• Accepted payment types: Card on File, Cash, Zelle, or Venmo
• Every charge will include 6.35% CT Sales Tax + 3% processing fee

Satisfaction Guarantee

• If something is missed, please notify us within 24 hours
• We will return to correct the issue at no charge

Cancellation Policy

• Cancellations within 48 hours: $75 fee
• Cancellations the night before: 50% of cleaning cost
• Same-day cancellations or lockouts: Full cleaning fee

These fees cover staff wages, vehicles, energy, insurance, software, and reserved scheduling time.

Booking & Deposit Policy

• A $70 non-refundable deposit is required to confirm and secure your booking
• The deposit is applied toward the total cost of the service
• Appointments are not considered confirmed until the deposit is received
• Deposits are non-refundable if the service is canceled for any reason

Arrival Window Policy

• Arrival times are provided as a time window, not an exact arrival time
• This allows our teams to account for traffic, parking, and job conditions
• Delays outside our control may affect arrival times

Condition of Home Policy

• Pricing is based on the condition of the home as described or observed prior to service
• Excessive buildup, heavy grease, pet hair, or neglected conditions may require additional time and cost
• Any pricing adjustments will be communicated before continuing whenever possible

Safety & Health Policy

• For safety reasons, we do not move heavy furniture or lift items over 35 lbs
• Cleaners will not climb higher than a standard step stool
• We cannot clean areas that are unsafe or inaccessible

Pet Policy

• Pets must be secured during the cleaning
• Crown’s Professional Cleaning is not responsible for pets left unattended
• Aggressive or unsecured pets may result in service cancellation

Supplies & Equipment Policy

• We provide all professional cleaning products and equipment
• Clients may request approved product substitutions in advance
• We do not use client-supplied products unless agreed upon beforehand

Skip Policy (Recurring Clients)

• Clients receive two (2) complimentary skips per calendar year
• Each additional skip incurs a $50 skip fee
• This fee accounts for schedule disruption, additional buildup, and operational loss
• Emergency situations may be reviewed at our discretion

Breakage Policy

• Accidents are rare but can happen
• Any breakage will be documented and reported immediately
• We will repair or replace the item at our discretion
• Photos and incident reports are taken for transparency